Privacy Policy

Enhance Global Impact Limited (“we”, “us”, “our”) is a New Zealand company. We are committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020. 

This Privacy Statement explains how we collect, use, disclose, store, and protect personal and organisational information when you use our website, participate in surveys or assessments, request services, or otherwise interact with us. It applies whether you are in New Zealand or overseas.

Information We Collect 
We may collect and store personal and organisational information from you, including:  

• Name
• Contact information 
• Interactions with us 
• Billing or purchase information 
• Country of location 
• Your role within your organisation 
• Your perspectives on your organisation 

• Organisation information and data 

We collect this information when you:

•  Complete forms or surveys on our website 
• Request services, quotes, or reports 
• Communicate with us directly
•  Use our assessment tools 

We only collect what is reasonably necessary to deliver services or provide information. 

Why We Collect Your Information 
We collect your personal and organisational information to: 

• Assess organisational performance, practices, capacity, culture and context 
• Compare and contrast information across multiple participants for diagnostic purposes 
• Help organisations develop growth plans 
• Help organisations research, design, and evaluate programs and services 
• Follow up with survey participants to confirm or clarify survey information 
• Collect payment for services 
• Deliver communications based on your preferences 

We will not use your information for unrelated purposes without your consent. 

Who We Share Your Information With 
Besides our trained staff, we only share information you have provided us with: 

• The organisation being assessed or supported to help improve organisational performance (identifiable information of survey participants is not disclosed unless permission is provided in advance)
• Our secure third-party data collection and reporting platform (such as but not limited to Smartsheet, Brilliant Assessments, Sharepoint), to collect, store, analyse and automate reports.
• Professional advisers or authorities where required by law

We do not sell personal information.

We take reasonable steps to ensure that third parties we share data with protect your information and use it only for authorised purposes.

Overseas Storage and International Access
Although Enhance Global Impact is based in New Zealand, some of the secure cloud-based systems we use (including Smartsheet) may store or process your information in other countries.

Where personal information is sent outside New Zealand, we take reasonable steps to ensure that it is protected by safeguards comparable to the protections required under the New Zealand Privacy Act 2020.

By using our website or services, you acknowledge that your information may be processed in New Zealand or other countries in accordance with this Policy.

Cookies and Analytics
Our website uses cookies to help analyse website traffic and optimise your experience. Cookies may collect information about how you use our website.
You can choose to accept or decline cookies using the banner on the site. If you do not accept cookies, some parts of the website may not function as intended.

Optional Information
Providing some information is optional. However:

• Without your name on a survey, we may be unable to follow up with you.
• Without your name or organisation’s name in a self-assessment, your report cannot be personalised.
• Without your email address, we cannot send full assessment results.
• Without providing organisation details when requesting a quote, we may be unable to provide accurate pricing.

How We Keep Your Information Safe
We store your information securely in cloud-based systems and restrict access to approved staff only.

Our staff are trained in privacy and confidentiality and have agreed to keep information secure. We take reasonable technical and administrative steps to protect personal information, though no system can guarantee absolute security.

How Long Do We Keep Your Information
Unless requested otherwise, we keep identifiable personal information for up to two years after our last engagement with you, unless a longer retention period is required by law. 

Information about organisational performance, practices, culture and context may be kept for research and product development purposes after this period, but only after removing identifiable details.

Your Rights
You have the right to:

• Ask for a copy of the personal information we hold about you
• Ask for it to be corrected if you think it is wrong
• Ask us to stop using your information for direct marketing or follow up.

If you are located outside New Zealand, you may also have additional rights under your local laws.

To request access or correction, please contact us through the website or at office@egimpact.com.

Privacy Breaches
If a privacy breach is likely to cause serious harm, we will notify affected individuals and the New Zealand Privacy Commissioner as required under the Privacy Act 2020.

Complaints
If you have concerns about how we handle your information, please contact us first so we can try to resolve the issue.

If you are not satisfied with our response, you may contact the Office of the Privacy
Commissioner (New Zealand) http://www.privacy.org.nz

Updates to This Statement
We may update this Privacy Statement from time to time. The current version will always be available on our website.